The story starts in 2014.I bought the NovaStor backup system for my laptop, a high end Toshiba widescreen. My order was placed at a particularly busy time in my business cycle and so I did not rush to install the software. I activated it, decided that the instructions were not clearly written and that I did not have time to work on it just then.When I did try to work through the backup process, I found that the buttons on the main work screen popup are all below the bottom of my laptop display. There is no scroll bar on the right side and the software is unusable. So I wrote to NovaStor's support people.The first email I received from NovaStor support had no relationship at all to the problem at hand – nothing at all. Even better, though, I received a "case closed how did we do?" email survey before I received the whacky support letter.I replied to NovaStor support and also to the survey saying that my problem was not solved. When the reply came, the technician said that there is no way to use the software without resizing the laptop display. That's it. Think about rebooting 4 times a day to do 2 backups.I applied for a refund for this unusable software but my request was denied because it had been over 30 days since my purchase. The Customer Service Dude was rude because I dared to ask for a refund outside of the warranty period.Why waste your time with an arrogant company that can't produce a usable interface?2015 Update.My computer crashed and when I tried to reinstall Novastor, I found that the serial number was "disabled". I contacted Novastor to get a new serial number password or other workaround. The customer service department is rude and uninformed, wasting weeks of my time before sending me to another department that told me I had to buy a completely new installation.